Over the last few days our telecoms provider has been working to rectify the problems with our telephone system.
A number of changes have been made to improve how the system works and we are continuing to monitor and review the impact of these changes.
Some of these changes include:-
· A further reduction in the number of menu options to make the system easier to navigate.
· Introduction of an estimated waiting time if your call is placed in a queue. The estimated waiting time is based on the average processing time of the last 20 calls we received and will vary during the day depending on demand and the complexity of calls we are managing.
· Remapping of connection groups to address concerns of calls becoming disconnected within the system.
There may still be times when you hear the engaged tone when you call us. This is because all of our lines are busy supporting other patients. Please accept our apologies and try again a little later. If you are calling with a medical emergency, please dial 999.
NHS 111 is also available to help with any non-urgent healthcare needs. NHS 111 can be contacted by dialling 111, by downloading the NHS App or by visiting https://111.nhs.uk/.
Please note that our telephone system does not offer a call back function, if you are asked to press 5 for a call back, please hang up and redial.
Please order your prescription online using the NHS App or SystmOnline. You can also post your completed repeat request into the box at the current entrance (rear of building).
Routine GP Appointments are now bookable online again – these are telephone appointments initially with the GP arranging face-to-face appointments during the call.
Non-urgent requests can also be emailed to us at email@example.com
We would like to take this opportunity to apologise once again for the difficulty you may have experienced when trying to contact us by telephone over the last few weeks and would like to thank you for your understanding and support.
Grove Medical Practice