We are sorry for the difficulties that you may have had contacting us by telephone over the last few weeks. We have experienced a significant increase in incoming calls due to the current COVID-19 vaccination programme and the team are working hard to respond to each call as quickly as possible.
To assist with this we have:-
· Doubled the number of incoming telephone lines at the practice
· Increased the number of colleagues supporting incoming calls
· Signed up to a new system that enables our GP Team to make outgoing calls through a different system. Outgoing calls from this system will show an Oxford area code (01865).
Incoming calls to our former Old Exchange site are also currently being diverted and we are working with our telecom providers to identify if this divert is contributing to delays. When calling the practice, please telephone our main line on 01480 462206.
A further update to our telephone messages and options will follow shortly to help us better manage your calls.