Phone lines open 8am –  6pm
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Grove Medical Practice
Cromwell Place
St Ives
PE27 5JD
Telephone: 01480 462206

Reception, Support & Dispensary Teams

Reception Team

The Reception Team provide help and support to patients to patients looking to access care through the practice.  The team deal with a wide range of requests including making appointments, asking about test results, new patient registrations, updating details and information and supporting visitors.

Our Reception Team Leaders are Katie and Jane who is supported by Wendy, Kate, Paula, Karen, Amy, Ella, Kelly, Wrex, Lucy and Claire.

Support Team – GP & Clinical Admin

The Support Team – GP & Clinical Admin are responsible for processing referral requests on behalf of our patients that have been requested by a member of the Clinical Team.  These could be to the hospital for further tests or investigations, to a community provider or to one of the many support organisations who work with the NHS.

They also work with other parts of the NHS to check on appointments that have been made, request information and liaise with consultants and specialists when we may need to ask more information about your referral and provide further admin support to clinical colleagues within the practice.

Our Support Team – GP & Clinical Admin colleagues are Marie and Rebecca.

Support Team – Patient Data

The Support Team – Patient Data process all of the information that we receive into the practice when you have been seen elsewhere in the NHS.  This includes hospital appointments and secondary care visits, community providers, out of hours services including 111, A&E visits and the many population screening and health management programmes operated for the NHS.  The team also look after our practice email box and provide lots of other support services to the practice.

Our Support Team – Patient Data colleagues are Cathy, Corienne, Michaela and Rin.

Dispensing Team

Our Dispensing Team process all of the prescription requests received by the practice and will liaise with your Doctor or one of our Clinical Pharmacists if there are any queries.

Our Dispensing Team also dispense acute and repeat prescriptions for all our dispensing patients.  These are patients who live more than a mile from a chemist.

The Dispensary is open between 08:30am and 18:00pm, Monday to Friday, excluding bank holidays.

Jade B is our Dispensing Manager.  Our Dispensers are Rachael, Jade D, Lauren and Wrex.  Molly and Nastja provide counter support and our delivery drivers are Sam and Ryan.