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Grove Medical Practice
Cromwell Place
St Ives
PE27 5JD
Telephone: 01480 462206

Repeat prescriptions

If you are on regular medication, your Doctor may arrange for you to obtain monthly ‘repeats’ between surgery reviews by using the computer generated copy of your repeat medicines.

Please let us have this at least five working days (not including Saturdays, Sundays or Bank Holidays) before you need your medication.  Please allow extra time if doing this around a bank or public holiday

You can order repeat medications by using:

The NHS App

To learn more about the NHS App and how do download / register with the app, please visit the St Ives PCN website 

To help manage workloads and ensure that your prescription request is processed as quickly as possible, we would like you to order via the NHS App.  The NHS App is quick and simple to use and interfaces directly with our clinical system.  This means that your latest medications are always shown and prevents additional manual processing within the practice.

You can download the NHS app by clicking on this link –


To sign up to order online complete this form and return it to the surgery with photographic ID: On-line access consent form


Tick the items you require on the repeat medicines list provided with your last issue of repeat medicines.  This can then be posted to us, dropped into the letterbox or handed in at reception when we are open

If you do not have access to a smartphone or tablet, please contact the practice to request access to SystmOne Online so that you can order your prescriptions via this method.  Alternatively, you can continue to hand deliver your completed repeat prescription slip to the practice.

The practice provides a dispensing service to all patients outside St Ives excepting those who live within 1 mile of the pharmacy in Fenstanton.

Repeat prescriptions should be ordered as detailed above and collected from reception when they are ready

Remember to allow at least five full working days between ordering and collection.


Information about your repeat prescription request

Please remember to order your repeat prescription at least five working days in advance (this excludes weekends and bank holidays).

If we dispense your medication, your medication will be ready on:-


Requested onYour prescription will be ready on
MondayThe following Monday
TuesdayThe following Tuesday
WednesdayThe following Wednesday
ThursdayThe following Thursday
FridayThe following Friday
Saturday, Sunday

or Bank Holiday*

See below

*We are unable to process any requests submitted on a Saturday, Sunday or bank holiday until the following Monday (or next working day).

From 1 June 2023, we are only able to accept payment by card (credit or debit).

Date published: 8th October, 2014
Date last updated: 21st November, 2023