Repeat prescriptions

If you are on regular medication, your Doctor may arrange for you to obtain monthly ‘repeats’ between surgery reviews by using the computer generated copy of your repeat medicines.

Please let us have this at least five working days (not including Saturdays, Sundays or Bank Holidays) before you need your medication.  Please allow extra time if doing this around a bank or public holiday

You can order repeat medications by using:

The NHS App

To learn more about the NHS App and how do download / register with the app, please visit the St Ives PCN website 

To help manage workloads and ensure that your prescription request is processed as quickly as possible, we would like you to order via the NHS App.  The NHS App is quick and simple to use and interfaces directly with our clinical system.  This means that your latest medications are always shown and prevents additional manual processing within the practice.

You can download the NHS app by clicking on this link – https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

Online

To sign up to order online via SystmOnline, please complete this form and return it to the surgery with photographic ID: On-line access consent form

Paper

Tick the items you require on the repeat medicines list provided with your last issue of repeat medicines.  This can then be posted to us, dropped into the letterbox or handed in at the dispensary counter when we are open.

Please note that we are unable to accept repeat prescription requests by email or telephone.

Dispensing Patients

Under our dispensing contract, the practice can dispense medication to any patient who lives more than a mile from their nearest pharmacy.  This generally includes the villages surrounding St Ives with the exception of Fenstanton and Somersham.

Repeat prescriptions should be ordered as detailed above and the dispensing team will contact you by text message when your medication is ready for collection.

Remember to allow at least five full working days between ordering and collection.

Information about your repeat prescription request

Please remember to order your repeat prescription at least five working days in advance (this excludes weekends and bank holidays).

If we dispense your medication, your medication will be ready on:-

*We are unable to process any requests submitted on a Saturday, Sunday or bank holiday until the following Monday (or next working day).

From 1 June 2023, we are only able to accept payment by card (credit or debit).