The following information is intended to help you get the most benefit from the services we offer.
How to get the best from our services
We have an automated telephone system with queue. You are able to choose from several options which will take you directly to the right person, eg appointments, prescription queries and ... [continue] How to get the best from our services
Patient Registration Form
To register as a patient at Grove Medical Practice please print off the forms attached below. Once you have completed the forms bring it to the surgery and hand in ... [continue] Patient Registration Form
Practice boundary
The practice catchment area covers St Ives, Needingworth, Holywell, Bluntisham, Earith, Hemingford Abbots, Hemingford Grey, Hilton, Fenstanton, Houghton and Wyton village and Wyton on the Hill.
Privacy and GDPR
Privacy Notice for Grove Medical Practice Please click the link below to read our full Privacy Notice. Grove Medical Practice Privacy Notice Please click on this link for the Privacy ... [continue] Privacy and GDPR
Sending Photos/Images to your GP
With the increased use of online and remote consultations, there may be some occasions where we ask you to send us an image of your area of concern. To protect both ... [continue] Sending Photos/Images to your GP
Updating your details
If you change name, address or telephone number, please let us know by completing the form on the link and emailing it to: capccg.grove.medical@nhs.net or posting to us, you can ... [continue] Updating your details
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website
Violent or abusive behaviour
We will always strive to treat all patients and visitors to the practice with courtesy and respect as we consider it essential that staff, patients and visitors feel this is a safe and secure environment. Violent or abusive behaviour will not ... [continue] Violent or abusive behaviour
Access to medical records
The practice is registered and complies with the GDPR legislation 2018. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in ... [continue] Access to medical records
Carers
Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers
Complaints and compliments
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, regardless to which site the complaint is about, please ... [continue] Complaints and compliments
How to register
To register with the practice please download and complete the following forms: Registration Form New Patient Form Data Consent Form Ethnic Form ... [continue] How to register
Named GP
All patients at Grove Medical Practice have a named, usual doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP
Patient confidentiality
“HERE TO LISTEN NOT TO TELL” We provide a confidential service to all our patients, including under 16s. Whilst you can tell others about your visit to the surgery, we ... [continue] Patient confidentiality
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities
