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Grove Medical Practice
Cromwell Place
St Ives
PE27 5JD
Telephone: 01480 462206

Patient Info

Please explore the following information below to help you get the most benefit from the services we offer.

About us

The Grove Family – Three generations of Doctors who served the community of St Ives for 85 years. The merger of Cromwell Place Surgery and The Old Exchange Surgery in ... [continue] About us

Accessing your GP-held records via the NHS app or NHS website

Accessing your GP-held records via the NHS app or NHS website As your GP practice, we have been asked to provide you with, no later than 31 October 2023, access ... [continue] Accessing your GP-held records via the NHS app or NHS website

Disabled access

Grove Medical Practice is wheelchair friendly and we have a lift to provide access to consulting rooms on the first floor. Our Reception Desk includes a lowered section for wheelchair ... [continue] Disabled access

Education – GP Registrars and Medical Students

Grove Medical Practice is involved medical education and provides postgraduate training for GP registrars and training for medical students. These doctors are gaining experience in General Practice and are bound ... [continue] Education – GP Registrars and Medical Students

FIT Test Information – Bowel Cancer Screening

Who is eligible for bowel cancer screening in England? Currently people aged 54 to 74 years who are registered with a GP and live in England are eligible for the ... [continue] FIT Test Information – Bowel Cancer Screening

Frequently Asked Questions (FAQs)

Please find below Grove Medical Practice’s Frequently asked questions. For more questions, please visit the St Ives PCN website Frequently Asked Questions page. 1. How do I make a routine appointment ... [continue] Frequently Asked Questions (FAQs)

GP net earnings

GROVE MEDICAL PRACTICE – 2022/23 – PUBLICATION OF EARNINGS All GP practices are required to declare the mean earnings (eg average) for GPs working to deliver NHS services to patients ... [continue] GP net earnings

How to find your NHS number

Please click on this link if you need to find your NHS number: Find my NHS number  

How to request a call back from our telephone system

How to request a call back from our telephone system We have picked up feedback that some of our patients have not received a call back from our telephone system. ... [continue] How to request a call back from our telephone system

Infection Control – Annual Statement

GROVE MEDICAL PRACTICE ANNUAL INFECTION PREVENTION AND CONTROL STATEMENT   Our annual statement will be generated annually in December. It will summarise:   Any infection transmission incidents and any action taken (These ... [continue] Infection Control – Annual Statement

Our Mission Statement

Our Mission Statement at Grove Medical Practice is:- Our aim is to provide excellent primary care in a welcoming environment. We strive to maximise our resources for the benefit of ... [continue] Our Mission Statement

Palliative Care Hub – now available via 111 Option 4

The Palliative Care Hub is now available via NHS 111 option 4 instead of option 3.  This is a part of a national change to align services and support contact ... [continue] Palliative Care Hub – now available via 111 Option 4

Patient Newsletter

Please click on the links below to read our Patient Newsletters Grove Medical Practice – Patient Newsletter – October 2023 Grove Medical Practice – Patient Newsletter – June 2023

Practice Information Leaflet

Please click on the following link to access our latest Practice Information Leaflet:- GMP Practice Patient Information Leaflet

Privacy and GDPR

Privacy Notice for Grove Medical Practice Please click the link below to read our full Privacy Notice. Grove Medical Practice Privacy Notice June 2024 Grove Medical Practice Privacy Notice v3.1 ... [continue] Privacy and GDPR

SMS messaging and Emails

We need your written consent to contact you via SMS messaging (Texts) or by email.  If you are happy for us to contact you in either or both of these ... [continue] SMS messaging and Emails

Suicide Bereavement Support

  Every type of grief can cause intense, complex feelings. But research shows that those of us bereaved by suicide may have especially complicated feelings. And we might experience extra ... [continue] Suicide Bereavement Support

Support for Patients waiting for Hospital Appointments

Patients are encouraged to use the new NHS My Planned Care platform that is available online and will provide direct access to the latest average wait time for appointments and ... [continue] Support for Patients waiting for Hospital Appointments

Updating your details

If you change name, address or telephone number, please let us know by completing the form below.  For name changes we will also need to see proof of the change ... [continue] Updating your details

Violent or abusive behaviour

We will always strive to treat all patients and visitors to the practice with courtesy and respect as we consider it essential that everyone feels that this is a safe ... [continue] Violent or abusive behaviour

Access to medical records

The practice is registered and complies with the GDPR legislation 2018. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in ... [continue] Access to medical records

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

How to register

To register with the practice please check you live within our practice boundary as displayed on the map below. You can now register with us online! click the link below. ... [continue] How to register

Named GP

All patients at Grove Medical Practice have a named, usual doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Patient confidentiality

  We provide a confidential service to all our patients, including patients under the age of 16.  While you can tell others about your visit to the surgery, we can’t ... [continue] Patient confidentiality

Date published: 8th October, 2014
Date last updated: 3rd November, 2023