Over the last few days our telecoms provider has been working to rectify the problems with our telephone system.

A number of changes have been made to improve how the system works and we are continuing to monitor and review the impact of these changes.

Some of these changes include:-

·       A further reduction in the number of menu options to make the system easier to navigate.

·       Introduction of an estimated waiting time if your call is placed in a queue.  The estimated waiting time is based on the average processing time of the last 20 calls we received and will vary during the day depending on demand and the complexity of calls we are managing.

·       Remapping of connection groups to address concerns of calls becoming disconnected within the system.

There may still be times when you hear the engaged tone when you call us.  This is because all of our lines are busy supporting other patients.  Please accept our apologies and try again a little later.  If you are calling with a medical emergency, please dial 999.

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With two bank holidays coming up on 3 May and 31 May 2021, please ensure that you provide the required five working days’ notice (not including weekends & bank holidays) when ordering your repeat prescription.

Please do not collect before the five working days has completed.

Thank you for your cooperation and support.

Please click here to read more information about the AstraZeneca Vaccine:

MHRA and JCVI announcement regarding AstraZeneca Vaccine and next steps