Welcome to our practice and we look forward to supporting you with your healthcare needs for many years to come.

As you know, these are very busy times in general practice at the moment and our teams are working hard to process all of your incoming information to bring your records up to date and authorise your repeat medication.  This is taking a little longer than we had originally anticipated and we appreciate your patience and support during this time.

To help with this process, there are a few things that we need you to do:-

• Please allow up to five days for your repeat prescription requests to be processed and issued.  This includes if we dispense for you.  We need to add and authorise all of your medications and check that your monitoring and reviews are also up to date.  This might mean that we then need to see you or speak to you to arrange this for you.
• Please do not contact us directly about whether we have received your medical records.  Your electronic record was sent to us automatically and your paper notes will be coming through to us in the next week or so.  We then need to log receipt and check your notes summaries.  This is a lot of work and we will be processing this for you as quickly as you.  In the meantime, we have everything we need to keep supporting you.
• Please remember to change your GP practice details with all other health and dental care providers that you see.  You can do this when you next speak to them or visit them.  This will ensure that your information comes directly through to us.  If you are attending regular hospital appointments its a good idea to give them a call and let them know.  The contact telephone number will be on your last appointment invitation letter.  This includes opticians, dentists, physio, community nurse appointments.
• Our team are working really hard to answer all of your queries and questions.  We appreciate that this has been a difficult and disruptive process and are doing our best to help you through it.  Thank you for your patience and understanding as we work through these challenging times and we will endeavour to support  you in every way we can.

Following the recent merger of our practices, we will be consolidating our dispensaries onto the Cromwell Place site from Monday 7 September 2020.  This will mean that all medication for dispensing patients based at Old Exchange will be processed and available for collection from our Cromwell Place site and that the Dispensing Team formerly based at Old Exchange will also move across.

Please click here for your NHS Guide to help you choose the right service
for you and your NHS    NHS Stay Well Guide

For further information on a topic please click on the relevant link:

After a hospital stay   Following a GP or A&E visit    Warning about alcohol sanitiser   Face Coverings

Advance Care Plan      Useful Information during COVID     Isolation Notes for those advised to self-isolate

We are pleased to report that in spite of the COVID-19 pandemic work has been continuing on the extension and refurbishment of the premises over recent weeks.  Progress has been slower than planned – partly because of the need for observance of social distancing but more significantly because building supplies, such as timber, plaster and plasterboard have been difficult to source with most builders merchants being closed.  We are pleased to say that the steel framework for the upper storey, including the roof has now arrived and work is gathering momentum.  Internally works have been progressing – the Disabled toilet and baby changing room is being refurbished, a significant amount of plastering has been done which has made the spaces look much lighter and rather less like a building site.  There is still much to do – but progress is being made.  As soon as we have a clear timeline with regards to a completion date we will share it with you.